Tag Archives: BBB

How to Review a Business Complaint

download (18)One of the common methods of vetting a business that you have never worked with before is to check to look at the reviews or formal complaints about the business. Some of the common lists to post a review or file a complaint are sites like YELP, the BBB, or Ripoff Report.

Any business that works with a volume of customers over a period of time will have a complaint filed against them. Large businesses like McDonald’s Hamburgers or Amazon have complaints files about something somewhere almost every day. Business that have never had a complaint filed against them probably has not been around very long or does not work with a large sector of the general public.

This is not to say that complaints are not justified. There is more to reviewing complaints than reading how bad the service was from one customers’ point of view. Yes that customer probably had some less than average experience, but in the realm of company performance would not be the norm.

The first item to consider when reviewing a business review or complaint is to look at the number and frequency of complaints. If a company has only one complaint a year, or even a complaint or two for a high volume business, that means that most of the customers are satisfied. Consider that there are television commercials were they advertise their customer satisfaction rate. If the customer satisfaction rate were 97% that means that 97 of 100 customers were satisfied and that 3 were not satisfied. Enhance this to a large volume business and it becomes that 3,000 people out of 100,000 customers were not satisfied.

The second issue is that internet review sites provide a lot of anonymity for the complainer. Social media allows anyone to say anything about anyone with little consequences of their actions. Sites like the BBB and Ripoff Report provide an opportunity for the business to respond to the complaint. To fully and accurately review a business complaint you must also read the response by the business representative. Remember that just because someone can say something on the internet does not make it true.

The other issue is that some people do not understand basic business practices. Yes business are there to provide services to the customer, but are often regulated by a number of internal and external sources. Customers can sometimes expect, or demand far more than a particular business is able to provide.

 

Excellent Locksmithing Advice That Is Easy To Understand

download (6)If you want your taxes done right, you hire an accountant. If you want your hair cut, you hire a hairdresser. You don’t do these things on your own, you hire a professional! When it comes to your safety, do the same and use the checklist of advice found below to hire a locksmith.

You should do your research and have the name of a reliable locksmith on you at all times. Look for online reviews and get recommendations from people you know. You want to know that you are not being taken advantage of if and when you are in an emergency situation.

The best way to find the most reliable locksmith is usually word of mouth. When you need one, start asking your friends and family who they trust. From there, check with the local BBB or other agency that will provide information about reputations. Don’t just trust anyone with the keys to your home!

When you are looking to have a locksmith install a new lock, ask them to use one that has high security. These cost a bit more, but they will keep you a lot safer than traditional locks. You need to show an ID card as well as a card provided by the locksmith in order to have duplicate keys made.

Make sure the locksmith you hire is properly licensed and insured. While this may not impact his ability to fix you up a new set of keys, it offers a lot in terms of credibility and trust. Make sure anyone you use is up to date on all the paperwork and as professional as possible.

If a locksmith tries to hand you a bill that’s significantly higher than what you were quoted on the phone, tell them you don’t consider that acceptable. There are a bunch of locksmiths out there that will be honest with you, so you can be sure that they will help when this happens.

Try getting a locksmith who stays up to date with the locksmith community. While this is just a bonus, you can be assured that a locksmith that is a member of an association or earns additional certifications is up on current trends. It also assures you that you won’t get scammed.

Contact the Better Business Bureau before hiring a locksmith to make sure that they have not had a lot of complaints. While there is nothing abnormal about having a couple, a pattern shows that this person is not reliable. It is best to know this about them before trusting them to help you with a lock.

Ask any locksmith about his or her experience up front. It is always good to inquire how long they have been in operation in the area. Locksmiths with more than 5 years of experience are a better choice.

A locksmith can truly benefit your life when things are looking down. Whether you are locked out of your car or need a new lock on your home, he can save the day. Check who is available in your neighborhood now so you have them in your contact list when you need them quickly.